Terms & Conditions

Please read the following carefully before booking/purchasing your experience ​


  • All experiences carry age restrictions and they are stated on every information page.
  • Please do check this before you book.
  • Anyone under age will not be permitted to take part. ​
  • Participants must have full physical and mental fitness for Health and Safety reasons. ​
  • Some experiences do involve a large amount of walking so please do check before you book if you are unsure if an experience is suitable. ​
  • You should aim to book your activity at least 3 months in advance as experiences can be in great demand. ​
  • 14 days notice is required for date changes/cancellations.
  • Please contact us if you are unable to attend. ​
  • Activities may be subject to change due to welfare or operational factors. ​
  • Please remember that this is a weather dependent experience and it may be wise to check the weather before leaving home and/or booking hotels etc
  • The experiences we offer are dependent on the capability of the participants, reasonable adjustment can be made on some but not all. Please enquire if in any doubt.
  • We can never give any guarantee that your chosen experience/animal will be available on the day of your visit, if our animals don’t want to meet you, we won’t make them!
  • All participants must listen and comply with health and safety, anyone not complying may be asked to leave the experience.

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